What types of payments are accepted?
Syantek accepts Visa, Mastercard, Discover, American Express, PayPal, and Cashier’s Check or Money Order (which may increase delivery time).
How long does it take to process an order?
Orders are usually processed within 48 hours. We notify you within 3 business days if there’s any issue.
How long does it take to receive an order?
Delivery takes 2–7 business days depending on shipping method and location. International and military base orders may take longer.
How do I track my order?
Tracking info is emailed once your order ships. You can also check your order status by logging into your Syantek account.
Does Syantek accept phone, email, or postage orders?
We only accept orders through our online store to ensure fast service. Wholesale orders may be placed via phone, email, or mail.
Does Syantek charge sales tax?
Sales tax is charged only in California: 8% in Orange County and 7% in other counties.
Is the Syantek website secure?
Yes, all transactions use SSL encryption to keep your information safe.
I can’t log into my Syantek account. What do I do?
Check your credentials, enable cookies and JavaScript, clear cache, ensure correct time zone, and whitelist Syantek’s site. Contact support@syantek.com if issues persist.
How do refunds work?
Refunds are credited back to your original payment method after validated returns.
Does Syantek pay return shipping on defective merchandise?
Yes, return shipping for defective products is covered by Syantek.
How long before I receive a refund?
Refunds are usually processed within 2–3 business days after your return is received and approved.
Where do I send my return?
Send approved returns to 3545 Granada Ave, El Monte, CA 91731.
Are returns subject to restocking fees?
No, valid returns are not subject to restocking fees.
How do I cancel an order?
Email support@syantek.com before 2:00 PM (PST) on the day your order was placed with your order number and cancellation reason.
What shipping carriers are used?
Syantek ships via UPS, FedEx, DHL, and USPS depending on your shipping method and location.
Can Syantek ship to hotels?
Yes, as long as the hotel accepts packages for guests.
What if part of my order is missing?
Contact support@syantek.com immediately if your order is incomplete.
How can I place a wholesale order?
Email support@syantek.com with details on the products and quantities you’re interested in.
